Customer Spotlight

Customer Spotlight: Kontakt.io

See how Kontakt.io improved its customer experience and increased support request capacity by 18% with the Base and Zendesk integration.

Sales Performance

[Webinar Recording] How To Make Customers Love You With #SalesXSupport Teamwork

Yesterday hundreds of sales and support leaders joined our live webinar: Strategies to Improve Customer Experience with Sales & Support Alignment. And now, you can watch the entire thing on demand!

Base News

Webinar: Strategies to Improve Customer Experience with Sales & Support Alignment

Join us on Tuesday, November 7th at 1pm CST to hear from experts at Zendesk, YCharts and Base around how sales and support can work together to improve the customer experience and influence revenue drivers.

Base News

Join Base in the Big Apple for Relate Live NYC

From October 23-25, the Base crew is picking up and heading out to the Big Apple for Zendesk’s annual customer experience conference, Relate Live NYC. Here's why you should join us!

Sales Software

Sales + Support: Collaborating to Increase Customer Growth

Existing clients spend 31% more than new customers. Here’s how your sales and support teams can work together to foster customer growth.

Sales Software

Sales + Support: Aligning to Improve Customer Retention

Companies must place as much emphasis on retention as they do acquisition. Just as support can help seal the deal for sales, so can sales aid support in their customer retention efforts. Here's how.

Sales Software

Sales + Support: Working Together to Drive Acquisition

It’s indisputable that two of the teams with the heaviest influence on customer experience are sales + support. So how can they work together to improve the customer experience and drive acquisition?

Base News

Product Update: View Base Data in Zendesk

Announcing an updated Base App in Zendesk that allows support teams to view relevant sales data.

Sales Software

3 Integrations Every Sales Platform Should Have

We’re taking a look at three key sales platform integrations that ensure sales reps are getting what they need without overloading them with unnecessary features and functionality.

Base News

Base + Zendesk Integration - Faster Resolutions and Improved Customer Satisfaction

Today we’re introducing the Base + Zendesk integration. This integration makes it possible to view Zendesk cases directly within Base, and it’s available to all Professional and Enterprise Base customers.