Customer Spotlight: Kontakt.io

Customer Spotlight

Customer Spotlight: Kontakt.io

See how Kontakt.io improved its customer experience and increased support request capacity by 18% with the Base and Zendesk integration.

Rachel Serpa

Rachel Serpa

November 9, 2017

Sales + Support: Aligning to Improve Customer Retention

Sales Software

Sales + Support: Aligning to Improve Customer Retention

Companies must place as much emphasis on retention as they do acquisition. Just as support can help seal the deal for sales, so can sales aid support in their customer retention efforts. Here's how.

Rachel Serpa

Rachel Serpa

August 30, 2017

Sales + Support: Working Together to Drive Acquisition

Sales Software

Sales + Support: Working Together to Drive Acquisition

It’s indisputable that two of the teams with the heaviest influence on customer experience are sales + support. So how can they work together to improve the customer experience and drive acquisition?

Rachel Serpa

Rachel Serpa

August 14, 2017

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