Customer Spotlight

Customer Spotlight: Kontakt.io

See how Kontakt.io improved its customer experience and increased support request capacity by 18% with the Base and Zendesk integration.

Sales Performance

[Webinar Recording] How To Make Customers Love You With #SalesXSupport Teamwork

Yesterday hundreds of sales and support leaders joined our live webinar: Strategies to Improve Customer Experience with Sales & Support Alignment. And now, you can watch the entire thing on demand!

Base News

Announcing the Base and Zendesk Strategic Partnership

Yesterday at Base’s annual Forecast sales conference, Base CEO Uzi Shmilovici and Zendesk CEO Mikkel Svane took the stage to announce a strategic partnership!

Sales Software

Sales + Support: Coming Together to Enhance Customer Satisfaction

Although CSAT may be the #1 metric for customer service teams, there are definitely ways that sales can help support create better customer experiences.

Sales Software

Sales + Support: Collaborating to Increase Customer Growth

Existing clients spend 31% more than new customers. Here’s how your sales and support teams can work together to foster customer growth.

Sales Software

Sales + Support: Aligning to Improve Customer Retention

Companies must place as much emphasis on retention as they do acquisition. Just as support can help seal the deal for sales, so can sales aid support in their customer retention efforts. Here's how.

Sales Software

Sales + Support: Working Together to Drive Acquisition

It’s indisputable that two of the teams with the heaviest influence on customer experience are sales + support. So how can they work together to improve the customer experience and drive acquisition?