Customer Spotlight: Turner Surety & Insurance Brokerage

Turner Surety & Insurance Brokerage (TSIB) is one of the largest privately held full-service insurance brokers in the US. TSIB specializes in coverage for construction and security-related industries.

Challenge

While TSIB had a sales platform in place prior to Base, its limited tracking capabilities led reps to use Excel to manage their contacts and sales cycles. But with reps dispersed across nine different office locations, this approach simply wasn’t conducive to visibility and collaboration.

“We needed a central place for all of our sales information,” shares TSIB’s Marketing Coordinator, Kristen DeFilippe. “We tried to solve this problem with a shared spreadsheet, but reps would track deals in different ways. It just wasn’t reliable.” Given the need for TSIB’s leadership to generate accurate forecasts, this lack of quality data was a major issue.

Solution

TSIB soon made the decision to forego its shared spreadsheet in favor of Base’s All-in-One Sales Platform. Because of Base’s intuitive, easy-to-use interface, reps actually want to use it, providing the TSIB sales team with a single, centralized location for all of its sales activities and information.

The ability to quickly create custom fields in Base makes it extremely easy for TSIB to define and capture the exact information that it needs, such as contract renewal dates and lead originators. All of this data can then be sorted into custom Smart Lists that provide reps, managers and other key stakeholders with the information they need to make smarter decisions and conduct further analysis.

Another Base feature that works to help TSIB stay organized and track the right information is multiple sales pipelines. By creating distinct, separate pipelines for each of its insurance types, TSIB simplifies the data entry process by showing reps only the fields, processes and goals that they need to see. TSIB also uses Base’s document storage functionality to keep contracts and other relevant items organized and in context.

Results

With its entire sales team consistently using a single, unified sales platform, TSIB is now able to capture a greater quantity and quality of sales data than ever before. In fact, the team estimates that the volume and variety of data collected with Base compared to its previous Excel and Google spreadsheets has improved by 20%.

Now that the company has been building a repository of historical data with Base, it is able to generate actionable sales intelligence that it didn’t have before. For example, TSIB now has greater insight into the types of clients reps should be focusing on, and was able to conduct an analysis to identify and remedy the reasons why it was losing certain bids. Kristen adds, “As a marketer, I’m able to gain a more strategic understanding of where marketing should invest to generate the best leads for sales thanks to Base.”

The sales data generated by Base also enables TSIB’s president to quickly and easily generate highly accurate revenue projections and sales forecasts. Overall, TSIB has seen a 30% boost in forecast accuracy. “This ability to track better and more accurate information allows us to coordinate our service deliverables to clients better and give them a more complete product. It helps make us a better broker,” says Chris Smith, Vice President & Managing Director.

According to Kristen, “None of these results would have been possible if it weren’t for Base’s awesome customer success and support teams. They have been there since day one and continue to provide us with hands-on assistance whenever we have a question. We truly value their partnership.”

For more examples of how Base helps companies like TSIB improve their sales performance, check out our customer highlights.

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