Articles by Rachel
Although CSAT may be the #1 metric for customer service teams, there are definitely ways that sales can help support create better customer experiences.
Existing clients spend 31% more than new customers. Here’s how your sales and support teams can work together to foster customer growth.
Science of Sales
Most companies don’t realize that there are many small sales data fragments slipping through the cracks which can provide lucrative insight. Here's how to identify these silent signals of sales.
Zendesk Sell News
Here are a few best practices for Smart Lists that Base customers can use to improve sales productivity, communication and organization.
If you’ve found your CRM lacking and felt the cold shoulder from your IT team lately, it may be time to band together and start thinking of an alternate solution.
Science of Sales
44% of sales execs believe that their org is ineffective at managing its sales pipeline. That’s why we’re sharing these three important tips to help you and your team achieve 20/20 pipeline visibility.
Companies must place as much emphasis on retention as they do acquisition. Just as support can help seal the deal for sales, so can sales aid support in their customer retention efforts. Here's how.
Founder of the Modern Sales Salon Peter Kazanjy shares advice for sales ops professionals looking to grow as strategic business partners, his thoughts on the impact of AI on the sales ops role and more.
This comprehensive guide breaks down 10 agile development principles that can be applied to sales to empower reps, improve team performance and navigate key trends.
How do you ensure that the golden nuggets bestowed upon your reps aren’t simply going in one ear and out the other? Read on for three harsh yet honest truths about your 1:1s.