Rachel Serpa

Rachel Serpa

Rachel is Content Marketing Manager at Base. She's a Bay Area native who works out of the Base HQ in Mountain View, CA. When she's not writing about the Science of Sales, she loves reading historical fiction, traveling Europe, cooking up a storm and spending time with her husband and her dog.

Articles by Rachel

Why It's Time to Kiss the Sales Kickoff Goodbye

Sales Management

Why It's Time to Kiss the Sales Kickoff Goodbye

It’s time for companies to kiss the traditional, annual sales kickoff as we know it goodbye and start taking a more adaptive and iterative approach to sales.

Rachel Serpa

Rachel Serpa

December 6, 2017

Why Jeb Blount Is So Over the Cold Call Debate

Sales Performance

Why Jeb Blount Is So Over the Cold Call Debate

During our most recent interview, best-selling author and founder of Sales Gravy Jeb Blount shared his 5 Step Telephone Framework, three ways to turn objections around, how to develop sales EQ and so much more.

Rachel Serpa

Rachel Serpa

November 28, 2017

You Can Do It! Coaching Your Way to a More Productive Sales Team

Sales Management

You Can Do It! Coaching Your Way to a More Productive Sales Team

Managers are constantly attempting to light a fire under their reps to move faster, work harder and be more productive. However, the most successful sales managers strategically coach their way to a more productive team.

Rachel Serpa

Rachel Serpa

November 21, 2017

You Get What You Pay for: The Dangers of a

Sales Software

You Get What You Pay for: The Dangers of a "Free" CRM

The best things in life are free - but not when it comes to technology. Here are just a few of the common restrictions that arise for free CRM users, what they will ultimately cost you and how to spot them upfront.

Rachel Serpa

Rachel Serpa

November 14, 2017

Customer Spotlight: Kontakt.io

Customer Spotlight

Customer Spotlight: Kontakt.io

See how Kontakt.io improved its customer experience and increased support request capacity by 18% with the Base and Zendesk integration.

Rachel Serpa

Rachel Serpa

November 9, 2017

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